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Professional remodelers need to be ready for the unexpected. Success comes from controlling the things that you can influence and being prepared to adapt. Yet as good as you may be at managing your planning, your time, your crew, and your preparation, there is always one big wild card: your homeowner clients. Effectively managing homeowners can make the difference between a profitable job with happy customers and a money-losing project that sets your business back with a negative online review.

“We pride ourselves on communication. We talk to our clients every day, whether it’s via text or group text with my project managers, or I’ll call them for an update on how their project is progressing. If there’s something back-ordered or something came in damaged, that is the real world. They might not like hearing it, but they appreciate knowing.”
– Barbara Eagles, Total Construction Solutions

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