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A Message from the President & CEO of BMC


Valued Customers,

Safety is in our DNA. As our company and country navigate COVID-19, BMC remains focused on the health and safety of our associates, customers and communities. We continue to follow and communicate recommended and mandated safety protocols, including requiring face coverings when social distancing is not possible and the CDC’s guidance to wash hands, practice social distancing and frequently clean / disinfect surfaces.

We’re being proactive. BMC has posted screening signs at the entrance of every facility to remind associates, customers and suppliers not to enter our buildings if they are presenting symptoms of COVID-19, or if they’ve been exposed to a known / suspected COVID-19 patient. Persons presenting symptoms are not allowed to enter BMC facilities.

We’re staying on top of the changing requirements. BMC continues to monitor and adhere to all state and local executive orders, as well as follow builder-specific protocols while on job sites, when applicable.

We’re taking care of our people. For associates unable to work because of a COVID-19 diagnosis (or who have been directly affected by the virus), BMC has been utilizing new benefits and pay programs to assist while they recover and manage impacts related to the virus.

If you’re building, we’re working. BMC is committed to serving your construction needs while doing our part to help stop the spread of COVID-19. That is why we have updated our customer service policies and procedures in the following ways:

  • By encouraging customers to contact their local BMC location in advance to arrange for will-call orders and “hands-free” pickup.
  • By becoming flexible in how we answer questions and provide solutions. Whether a customer feels most comfortable calling us, texting us, Skyping or Zooming us, we’re ready to respond and offer the same level of expert project guidance virtually that we’d offer during a face-to-face interaction.
  • By having our drivers snap delivery photos when making deliveries to jobsites vs. requiring signatures. Customers receive email and / or text notifications within minutes of delivery, with photos showing exactly what was delivered, when it was delivered and where it’s located on the jobsite.
  • By promoting BMC’s Secure eInvoice Web Portal, enabling customers to view and pay their invoices online in lieu of stopping by one of our locations. The virtual platform also allows invoices to be downloaded directly into many small business accounting software programs, including Peachtree, QuickBooks and Timberline.

Together, we’ll continue to get through this. We are committed to providing you with timely information as the situation unfolds. If you have any questions, please reach out to your regular BMC point of contact. We appreciate and value your business and your partnership.

Thank you for your support and for your business.

Sincerely,


Dave Flitman
President & CEO
BMC Stock Holdings, Inc.