First, you must log in to your account. From anywhere on the BMC website, you can click on “My Account” near the top of the page. You may be asked to verify your login information if it has been a while since you last signed in. In the “My Account” tab, find a box titled “Manage Jobs” (noted by a house icon). Click “Add a new job.” You will then be directed to a form requesting important information about your project. When you are finished, click “Save Job.”
If you have more than one existing job and would like to assign a specific one to your current order, you can click on “Assign Job,” which can be found near the top of any page on the BMC website (next to the title of your currently assigned job, right underneath the top menu). A box will pop up with a list of all your saved jobs. Click the job you wish to assign (the job should then be highlighted). Click “Assign Job.”
This is set by your account administrator. If a PO should not be required, please contact your account administrator.
When you are done selecting the items you want to purchase, click on “My Cart” which is near the top right of the screen (there is a picture of a shopping cart, the quantity of items you have in your cart, as well as the subtotal of those items). When you click on “My Cart,” you can select “Checkout”. You will then have to select whether you would like these items delivered, or if you prefer an in-store pick up. If you select to pick up your order in-store, a box will pop up prompting you to select a location for pick up. You will then be asked to review the items and quantities to ensure they are correct. If everything is correct, select “Checkout” at the bottom right of the screen to continue. Enter method of payment and Shopper PO Number if applicable. If you are having the items delivered, select time of day you prefer to receive the delivery. Then, go to the bottom of the screen and click on “Place Order.” You will receive a confirmation email for the order that you placed.
The delivery date and time depends on two things: when you request it (whether AM, PM, or ANY), and warehouse stock. If an item in your order is not currently in the warehouse and cannot be transferred from another store, you have two options: you may wait for it to come in and receive the whole order at the same time; or you can remove the item from the current order, complete the order, and purchase the unavailable item on a separate order.
Prior to placing your order, be sure to review the estimated delivery date on the “Delivery Details” page.
Need it sooner? Please contact us at 844-487-8625 for earlier availability.
To change delivery of your order before payment is made, go to the “Delivery Details” page. On this page, click the link to “Select Future Date,” and simply select the date you would like (up to 30 days out). When you have clicked on the date you are requesting, click on “Submit new delivery date” at the bottom of the screen. If you have already placed and paid for an order, you will have to contact the customer service team for assistance.
By visiting the Billtrust site: https://secure.billtrust.com/ClientConnect.php
To create a tax-exempt account with BMC, download the Tax Exemption Application Form. Once you have completed the form & obtained applicable documentation, email or fax the form to BMC's Tax & Credit Office. Please note that tax will be charged on jobs until your account is updated.
If we have identified that you have an item in your cart that is eligible for tally information, a link will appear under the item in your “Cart”. Please enter your preference and a BMC associate will review your request. BMC will make every effort to accommodate your request, but there are no guarantees that we will be able to meet all stipulations.
Orders for products sold by lineal or board foot may include pieces of various lengths totaling, at minimum, the requested quantity. If the resulting footage exceeds what was ordered, your account will be charged for the full amount.
When you are logged in to your account, you can click on “My Account” (near the top of the page) from any page on the BMC site. Find the “Profile” box and click “Update personal details.” This page will look similar to the form you filled out when you created your account. Here, you can change your email address and other personal information. Click “Save Updates” when you are finished.
Yes, all your orders will remain attached to your profile.
The PIN is a 4-digit number that you created when first setting up your account. You will need to give this to our customer service representatives when calling in for assistance, or questions concerning your account.
You will be permitted to return any unused stock Goods to Dealer, within five days after delivery of such Goods, for credit, subject to a handling charge of up to 25%, provided such Goods are not dirty, weathered, altered, modified, damaged or unusable. No credit will be allowed for returns of special millwork, special order items, configured products, or other non-stock or specialty merchandise.
If there is warranty information available for a given product, you can find it on the product’s page under the “Warranty” tab. For more information about Manufacturer Warranties, please visit the Warranties section in Building Science.
For information on returning a product, please contact your local store or our Customer Service Team.
If you are signed in to your account, a link to “Track Orders” (marked by a truck icon) is located at the top of every page on the BMC website. This link will bring you to another page that gives you four choices: “My Orders,” “All Orders,” “Credits,” and “Installations.” You have the option to pick any of these and it will take you to the “Order Tracker.”
Submitted – Your order has been successfully submitted.
Pending Approval – Your order is pending approval status by someone from your company that needs to review the order.
Processing – Your order is now in process by BMC and being prepared for you.
Staged – Your item is ready for Pick Up or Delivery.
In Route – The truck is on its way.
Complete – Your order has been delivered or picked up.
Invoiced – Your invoice is ready to be viewed.
Paid – You have paid for the order.
Cancelled – Your order has been removed from processing.
Once an order is “Processing” the truck is being loaded or the items are being staged for your pick up. We can no longer accept changes to the order.
When you are checking out you will have the ability to check a box for “Express Delivery”. A BMC associate will then review your order to see if we can meet your request.
Orders can only be modified by a BMC associate. You can cancel an order up until your order hits Processing in Order Tracking status.
If you are signed in to your account, there is a link to “Manage Credit Payments & Invoices” (marked by a dollar symbol) underneath your account’s name at the top of the page. This link will take you directly to the credit application.
Log into your account and visit the “My Account” section located in the header. Credit cards can be added, removed, or updated under the “Credit Card Details” box. Please note, when adding a new credit card, Visa and MasterCard will authorize at $0 and AMEX will be authorized at $1.
No, you do not have that capability on the web to use multiple cards on one order. This capability is only available at store locations. If you need to use multiple cards then you will need create multiple orders.